You may request a return within 30 days of receiving your order. Eligible returns are free when they are started through our customer service team and follow the return instructions provided.

Please do not send items back without contacting us first. Our team will confirm the next steps and provide the correct return details for your request.

To be eligible for a return, your item should be in a returnable condition and match the order information we have on file.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, clean, and in its original condition.
• The item should be returned with original packaging, tags, accessories, and any included materials when applicable.
• Proof of purchase, such as an order number or order confirmation email, may be required.
• Items must be returned only after customer service provides return instructions and return details.

Some items may not be eligible for return. This helps protect product quality, hygiene, and order accuracy.

• Items that have been worn, used, altered, washed, damaged, or are not in original condition.
• Items missing original packaging, tags, accessories, or included materials when applicable.
• Gift cards or store credit, if offered.
• Personalized, customized, or made-to-order items, if applicable.
• Items marked final sale or non-returnable at the time of purchase, unless the item arrives damaged, defective, or incorrect.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

• Include your full name and the email address used at checkout.
• Include your order number.
• Tell us which item you would like to return.
• Share the reason for the return.
• Add photos if the item arrived damaged, defective, or incorrect.

Once your request is reviewed, customer service will provide return instructions. Returns sent without contacting customer service first may not be accepted.

Floris van Bommel offers 30 Days Free Returns for eligible items when the return is started through customer service and follows the instructions provided.

If an item is returned without approval, outside the return window, or in a condition that does not meet this policy, the return may not be accepted.

After your returned item is received and inspected, we will process your refund if the return is approved.

Refund processing time is 3–15 days after the returned item is received and inspected. Depending on your payment provider, it may take additional time for the refund to appear in your account.

If you need a different size, color, or style, please contact customer service first. We will review your request and provide the available options based on item availability and return eligibility.

The fastest option may be to return the original item and place a new order for the item you want, but customer service will guide you through the correct process.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review the details and help with the next steps.

If an item is marked final sale or non-returnable at the time of purchase, it may not be eligible for return or exchange unless it arrives damaged, defective, or incorrect.

If you are unsure whether your item is eligible, contact customer service before sending it back.

For return instructions, exchange questions, damaged item help, or refund updates, email Floris van Bommel customer support at [email protected].

Please include your order number whenever your message is related to a purchase.